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Good example: "Indicate below the extent to which you agree with the following statement: I am satisfied with the customer friendliness of NETQ people."
|Very satisfied||Satisfied||Neutral||Dissatisfied||Very dissatisfied|
The answers concern satisfaction and not the extent to which the respondents agree with the statement. This could be confusing for a respondent.
Example of a wrong question: "How many days per week do you use the online survey tool NETQ GROW?"
Example of a wrong question: "How much is your gross monthly salary??"
Here the answer category "Less than €2.000,-" is missing.
Example of a wrong question: "What do you as a rule prefer to do in the weekend?"
Example: If your statement says "NETQ GROW is also available in a free version" don’t let the respondent choose between "Agree" or "Disagree", but have him choose between "True" or "False".
Example: In a satisfaction survey make sure you don’t first ask questions with the answer categories of "Very satisfied" , "Satisfied", "Neutral", "Dissatisfied", "Very dissatisfied" and then questions (in the form of statements) with the answer options"Totally agree", "Agree", "Neither agree nor disagree", "Disagree", "Totally disagree".
Example: If you use opposing statements, make sure that this are right. Do not use "Innovative" against "Boring", but rather agains "Conservative".
Example: 4 point scale
|Very satisfied||Satisfied||Dissatisfied||Very dissatisfied|
Example: 5 point scale
|Very satisfied||Satisfied||Neutraal||Dissatisfied||Very dissatisfied|
When formulating answer categories, the following also applies:
Example of a wrong question: The answer"The check by the contact person on the progress of the actions to be executed for the organisation" can be replaced quite simply by "Progress monitoring".
Example of a wrong question: If you pose the question"How do you generally take your temperature?" do not use answers such as "Orally" (via the mouth), "Axillary" (under the arm) or "Rectally" (via the anus).
Example of a wrong question: If you have the question "Which of the following statements is best applicable to you?" you should avoid an answer category saying"I only use cheap house brands" because you can then create the suggestion that non-house brand products are expensive.
Example of a wrong question: "Do you support actively or otherwise one or more political groups in your municipality?"
Respondents can interpret in various ways what on one hand a political group is (political party, or perhaps an action group) and what on the other hand 'actively support' means compared to 'support'.