Net Promoter Score (NPS)

The insights

The survey gives you insight into the degree of loyalty among your customers and the number of promoters.

Tip

Test this survey in your own organisation. In this survey, employees indicate how great they estimate the chance that customers recommend the company/products/services to third parties. Employees from all levels of the organisation complete the same questionnaire as customers do. In this way, results can be compared. The aim is to become aware of strengths and weaknesses. And ‘blind spots’ can be opened for discussion.

 

Template Net Promoter Score (NPS) Insight into the degree of loyalty among your customers.

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