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NETQ believes that each company, institution or individual must be able to gather vital feedback and meaningful insights with ease. Online surveys are the perfect way to do this. For this reason, NETQ works on the smartest and most attractive tool for online surveys. Users have direct access to effective support within the software, a users’ forum, ready-to-use survey templates and/or by helpful employees.
Feedback is the key to meaningful and surprising insights. Asking and listening are essential for understanding people and then dealing with them successfully; making assumptions can be fatal.
A dialogue of feedback and reaction between people creates business value with the customer or consumer, or social value through the opinion of citizens or members, or personal value with a patient or employee.
Online surveys are the perfect method for gathering vital feedback quickly and easily. Today, everybody is online - everywhere 24/7 - and an online survey only requires basic computer knowledge from researcher and respondent. And online survey generates - without interviewer - less socially expected response. Respondents also experience greater relevance through possible routing and immediate feedback. Using picture and sound, the respondent can also be offered more information together with an attractive presentation. And also, the response will be automatically processed and checked, so that reports are realtime and mistakes are avoided. This is why online surveys can be dealt with quickly - sometimes within one day - and are on average 50% cheaper.
Even though NETQ is not a research agency, basic research advice and help is offered in the tool and through the helpdesk, the users’ forum and through ready-to-use survey templates in addition to functional help. In order to be able to guarantee the attractiveness and ease, NETQ focuses on its standard product. NETQ does not offer any customised solutions and support, but can provide this if required through partners.
NETQ wants to be influential on the European and ultimately global market for ‘do-it-yourself’ surveys. In the current experience economic, the co-creation of product and service experiences offer new chances. ‘Entrepreneuriast’ co-creation with partners and customers is, according to NETQ, the basis of success