Customer satisfaction and experience

The insights

The survey gives you insight into satisfaction and improvement points for

• aspects of your product range
• aspects of your service
• the employees
• communications and information provision
• accessibility

Tip

Test this survey in your own organisation. In this survey, the employees indicate the level of satisfaction they think the customers will give in their evaluation. Employees from all levels of the organisation complete the same questionnaire as the customers. In this way, results can be compared. The aim is to become aware of strengths and weaknesses. And ‘blind spots’ can be opened to discussion.

 

Template Customer satisfaction and experience Insight into satisfaction and improvement points for aspects of your product range aspects of your service the employees communications and information provision accessibility

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